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Welcome to your new Help Center!

Welcome to your new Help Center!

Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which can be organized into categories, which are further organized into sections.

If your customers can't find an answer here, they can start a new conversation from here. They can also sign in to view their entire conversation with you, as well as update their profile and comment on Help Center articles.

Kayako has two main areas:

- Help Center - you're here! Learn more about the Help Center here

- Agent area - this is accessible at  If you have administrator permissions, you'll also see a setting tab which will bring you to the administrator area. This is where you can configure your Kayako (such as adding a Twitter account, updating views and creating automations!).

You can delete this demo article at any time by logging in as an agent, and clicking the Delete button at the top.

Enjoy, and let us know if you have any questions! We're always available at

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  1. Support Admin

  2. Posted



    I want my refund please 

  2. Courtney Smith


  3. Norman

    Some one in your organization is making your program look like a scam.  I join the program and have not received even a confirmation I was a agent or if I was accepted into the program.  The people giving the program looked sincere however, I am wandering if they were paid actors and the program is just another scam.  Prove me wrong and restore my faith in someone Truly wanting to help others get ahead and have some integrity.  Either this is a scam or someone in a responsible position is making your program look like one.  Because I couldn't get any feedback or correspondance in any form, after several attempts, would like a refund as well.

  4. Jeff Paxton

    Sent multiple requests for a refund as well 

  5. William Reed

    Want a refund ASAP. This scam is not for me!


    I am trying to get my  help promised and not able to reach anyone  - refund my money does not feel ligit

  7. randy ford

    Nothing appears to work from this email.

    Your password has been changed:did not have one

    Your username is:

    Your new password:  no place to put it on page you sent to me

    Login:  all this does is to me to a page with ads on it.

    For customer support: this does not send me to customer support and page has no way to sen email to you no link off page. 

    I do have a problem with the training that was offered. I've seen better free on internet. for one thing the information is at least 5 years old. and since the new law makes it harder for Facebook to do what they did that kind of next video bad. it doesn't talk about any of the new technologies that are available for writing content making videos using artificial intelligence posting Bots and such like. Someone needs to get a hold of me pretty quick I'm not happy at all. 

  8. Elstyle56

    I would like to cancel and want my $67.00 refunded back.

  9. Jose Torrez

    Look I have called support center did the password but still have nothing. After reviewing this looks like I am not the only one.

  10. Christin Southern

    70 dollars I didn't have and I still haven't viewed my "product" I have been unable to access anything and I feel like a fool for being suckered in by an offer too good to be true. I have been asking for a refund for a couple of days but conveniently, no one ever seems to be around. Obviously I am going to have to dispute the transaction with my bank. I wish I could have seen all these comments before I ordered this bs system.